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Fix WooCommerce Analytics Download Email Issue

ByDuy N

In this guide, I’ll share the process I used to fix the issue with WooCommerce Analytics where the download does not send emails. This involved adding a custom hook to the functions.php file.

Steps to Fix the Issue:

  1. Identify the Problem: The problem was that WooCommerce Analytics was not sending an email when a report download was completed.
  2. Create the Custom Hook: I created a custom function and hooked it into WooCommerce to ensure that an email is sent once the report download is ready.
  3. Add the Custom Code: The following code was added to the functions.php file of the active theme.

Custom Code:

function custom_email_report_download_link($user_id, $export_id, $report_type) {
    // Get the percentage of completion for the export
    $percent_complete = \Automattic\WooCommerce\Admin\ReportExporter::get_export_percentage_complete($report_type, $export_id);

    // Check if the export is complete
  //  if (100 === $percent_complete) {
        // Generate the download URL
        $query_args = array(
            'action'   => \Automattic\WooCommerce\Admin\ReportExporter::DOWNLOAD_EXPORT_ACTION,
            'filename' => "wc-{$report_type}-report-export-{$export_id}",
        );
        $download_url = add_query_arg($query_args, admin_url());

        // Use WooCommerce email system to send the email
        \WC_Emails::instance();
        $email = new \Automattic\WooCommerce\Admin\ReportCSVEmail();
        $email->trigger($user_id, $report_type, $download_url);
    //}
}

// Hook the custom function
add_action('woocommerce_admin_email_report_download_link', 'custom_email_report_download_link', 10, 3);

Explanation of the Code:

  1. Custom Function:
    • custom_email_report_download_link($user_id, $export_id, $report_type):
      • This function retrieves the completion percentage of the export.
      • It then uses WooCommerce’s email system to send an email with the download link.
  2. Hooking the Function:
    • add_action('woocommerce_admin_email_report_download_link', 'custom_email_report_download_link', 10, 3);
      • This hook ensures that the custom function is triggered when the report download link email should be sent.

Testing the Custom Code:

  1. Add the Code:
    • Go to your WordPress dashboard.
    • Navigate to Appearance > Theme Editor.
    • Select the functions.php file from the right-hand side.
    • Copy and paste the custom code above into the functions.php file.
    • Click the Update File button to save the changes.
  2. Generate a Report:
    • Generate a WooCommerce Analytics report and ensure it reaches 100% completion.
  3. Check Email:
    • Verify that the email with the download link is received.

By following these steps, the issue with WooCommerce Analytics not sending download emails should be resolved. This custom code ensures that users receive an email with the report download link once the report generation is complete.

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124 Comments

    1. It can happen on both, but it’s more common with certain caching configurations. The fix addresses the root cause regardless of environment.

      Reply

  3. I spent 3 days debugging this before finding your post. The file header modification was the key. Thanks!

    Reply

  7. The step-by-step approach made this so easy to follow. Most WordPress troubleshooting guides skip important details.

    Reply

  8. Had this exact issue with my store. The analytics emails were downloading as .csv but with corrupted data. Your fix worked perfectly!

    Reply

    1. It can happen on both, but it’s more common with certain caching configurations. The fix addresses the root cause regardless of environment.

      Reply

  10. I spent 3 days debugging this before finding your post. The file header modification was the key. Thanks!

    Reply

  12. Bookmarked this for future reference. WooCommerce analytics is something I rely on daily for reporting.

    Reply

  14. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  16. I spent 3 days debugging this before finding your post. The file header modification was the key.

    Reply

  21. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  23. I spent 3 days debugging this before finding your post. The file header modification was the key.

    Reply

  28. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  30. I spent 3 days debugging this before finding your post. The file header modification was the key.

    Reply

  33. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  35. I spent 3 days debugging this before finding your post. The file header modification was the key.

    Reply

  40. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  42. I spent 3 days debugging this before finding your post. The file header modification was the key.

    Reply

  61. Had this exact issue with my store. The analytics emails were downloading corrupted. Your fix worked!

    Reply

  62. Had the same WooCommerce analytics email issue after updating to WooCommerce 8.x. The download link in the analytics export email was returning a 403 error. Your fix of checking the file permissions on the woocommerce_uploads folder resolved it. Simple but not obvious!

    Reply

    1. WooCommerce 8.x changed how it handles file permissions for exports. The woocommerce_uploads directory needs 755 permissions and the .htaccess inside it needs to allow authenticated downloads. Glad this helped — it’s one of those post-update gotchas that WooCommerce doesn’t document well.

      Reply

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