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Who writes the scope

Crew leads and account managers who document before they mop.

Field team

Roles on every account

Account leadElena Ruiz writes scope sheets, access rules, and recurring route maps.
Crew chiefMarcus Webb runs turnovers and common-area passes to the same checklist.
CloseoutPriya Nair timestamps photos and delivers the PM sign-off pack.

Scope intake, keyed access, and vendor onboarding for new portfolios.

On-site lead for hallways, lobbies, and unit turnover resets.

Checklist closeout, photo notes, and same-day PDF for property files.

"Turnover checklists matched our internal QA form line for line."Asset manager · 180-unit portfolio

Property name and unit count. We reply with a scope outline.